LibraBet Privacy Policy

Information We Collect

We collect personal information lawfully and fairly, including your full name, date of birth, residential address, email, telephone number, government-issued identification, financial details, payment methods, and transaction history. We also gather gaming activity data such as betting patterns, game preferences, session duration, and wagering amounts, as well as device and usage information. This information is necessary for account verification, anti-money laundering compliance, and providing our online casino services under Australian regulations.

How We Use Your Information

We use your personal information for account registration, identity verification, processing deposits and withdrawals, facilitating gaming activities, and ensuring responsible gambling measures. It also supports customer support, fraud prevention, security monitoring, and compliance with Australian Transaction Reports and Analysis Centre (AUSTRAC) requirements. Additionally, we utilise the data to improve our services, personalise your experience, and meet legal obligations under Australian gaming legislation.

Information Sharing

We do not sell your personal information and only disclose it as permitted under Australian privacy laws, such as to regulatory authorities, law enforcement, or the ACMA when legally required. Sharing may occur with trusted service providers like payment processors, identity verification services, and technical hosts, who are bound by confidentiality agreements and must comply with the Australian Privacy Principles. We may also share data for anti-money laundering and enforcement purposes.

Data Security

We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access, misuse, or disclosure. Our third-party service providers are required to maintain confidentiality and comply with Australian privacy standards. We regularly review and update our security practices to address emerging threats and ensure the integrity of your data in line with Privacy Act requirements.

Your Rights

Under the Privacy Act 1988 (Cth), you have the right to access, correct, or request deletion of your personal information held by us, subject to legal exceptions. You may request details of the information we hold, and we will respond within 30 days, potentially requiring identification verification. You can also opt for anonymous transactions where practicable, object to certain processing, or complain about privacy matters, with options for resolution through our internal processes or the Office of the Australian Information Commissioner.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise your experience on our platform. These may include essential cookies for security and analytics cookies for performance monitoring, in compliance with Australian privacy standards. You can manage cookie preferences through your browser settings.

Contact Us

For privacy concerns or to exercise your rights, please contact our Privacy Officer. We aim to respond promptly to your enquiries.

Email: [email protected]